Refund Policy

This policy covers plans and token packs bought on cutoutbg.ai. Every visitor gets free daily tokens, so you can check the cutout quality on your own images before paying anything. Questions go to [email protected].

Failed jobs are refunded automatically

If an image fails to process, the token it used goes back to your account on its own. You do not need to contact us, and the tokens returned are the same ones you spent.

Token packs

A token pack is a one-time purchase that does not renew. If you have not spent any of the tokens from a pack, you can ask for a full refund within 7 days of the purchase. Once tokens from that pack have been used, the pack is non-refundable, because the processing has already been delivered.

Plans

You can cancel a plan at any time from your account page. It stays active until the end of the period you have paid for and then does not renew. Cancelling on its own does not refund the period you are in.

Every plan payment, the first one and each renewal alike, can be refunded in full if you ask within 7 days of the charge and have not spent any of the tokens that payment added. This applies to monthly and annual billing, so if a plan renews before you remember to cancel, you can still get that renewal back as long as you have not used it. Once a payment is refunded, the plan period it paid for ends.

How to request a refund

Email [email protected] from the address on your account and include the order number from your receipt. We reply within 5 business days. Approved refunds are returned to the original payment method; how long the money takes to appear depends on your bank or payment provider.

Exceptions

We may decline a refund for an account that has abused the free allowance, charged a payment back, or broken our Terms of Service. Nothing in this policy limits the rights you have under the consumer law that applies to you.